Journal of Engineering, Project, and Production Management, 2026, 16(5), 2026-297
Employee Perceptions Towards Biometric Attendance System: An Extended TAM-Based Study in Jordanian Ministry of Health Hospitals
1 Lecturer,
Department of Applied Health Sciences, Irbid University College, Al-Balqa
Applied University, P.O. Box 206, Salt 19117, Jordan, E-mail: A.kewan@bau.edu.jo
(corresponding author).
2 Lecturer, Irbid University
College, Department of Applied Health Sciences, Al-Balqa Applied
University, P.O. Box 206, Salt 19117, E-mail: Jordan, Odeh.moh90@bau.edu.jo
Project Management
Received March 4, 2026; revised April 9, 2026; accepted April 13, 2026
Available online June 17, 2026
Abstract: Public healthcare institutions increasingly mandate biometric attendance systems to strengthen administrative transparency and workforce governance, yet employee cognitive evaluation of such technologies under institutional coercion remains undertheorized. This study reconceptualizes Perceived Usefulness (PU) as perceived operational legitimacy in mandatory-use contexts and empirically tests its perceptual determinants within Jordanian public hospitals. A cross-sectional survey of 220 Ministry of Health employees was analyzed using structural equation modeling. Measurement diagnostics confirmed reliability, convergent validity, and discriminant validity, demonstrating that legitimacy-oriented PU is empirically distinct from related perceptual constructs. Results indicate that Perceived Ease of Use exerts the strongest influence on legitimacy-PU (β = 0.52, p < .001). Trust (β = 0.19, p < .01) and Perceived Organizational Support (β = 0.18, p < .05) contribute additional explanatory power, jointly accounting for 64.5% of variance. However, moderate mean legitimacy levels (M = 2.81/5) suggest compliance without full experiential endorsement. The study contributes to mandatory technology theory by (a) operationalizing legitimacy as a distinct evaluative outcome under coercion. (b) Demonstrating the primacy of usability in shaping system legitimacy. (c) Providing the first empirical evidence from Arab public healthcare systems on biometric attendance evaluation. These findings refine the Technology Acceptance Model (TAM) boundary conditions and advance institutional perspectives on governance-driven digital transformation.
Keywords: Biometric attendance systems, perceived usefulness, operational legitimacy, mandatory technology use, institutional theory, public healthcare governance, digital transformation.
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Citation: Kewan, A. O. and Alshirah, M. O. (2026). Employee Perceptions Towards Biometric Attendance System: An Extended TAM-Based Study in Jordanian Ministry of Health Hospitals. Journal of Engineering, Project, and Production Management, 16(5), 2026-297.
