Journal of Engineering, Project, and Production Management, 2023, 13(3), 0021
Complaints and Rectifications During Defect Liability Period: Homebuyer Perspective
1Ph.D. Student, Faculty of Civil
Engineering Technology, Universiti Malaysia Pahang, 26300 Gambang,
Malaysia, E-mail: saufiredzuan@gmail.com
2Senior Lecturer, Faculty of Civil Engineering Technology,
Universiti Malaysia Pahang, 26300 Gambang, Malaysia, E-mail: liyanam@ump.edu.my
(corresponding author).
3Senior Lecturer, Faculty of Civil Engineering Technology,
Universiti Malaysia Pahang, 26300 Gambang, Malaysia, E-mail:
arahimirahman@ump.edu.my; Visiting Researcher, General Educational
Development, Daffodil International University, 1341 Dhaka, Bangladesh
Project Management
Received November 6, 2022; received revisions March 2, 2023; May 6, 2023; accepted May 9, 2023
Available online August 25, 2023
Abstract: Due to rapid development and overwhelming demands, housing projects are carried out within a short period. This situation leads to low-quality houses being delivered to homebuyers, which can be seen in the recent trends showing increased numbers of homebuyer complaints about house defects. Thus, this study aims to determine the underlying issues that homebuyers face during the defect liability period (DLP). To achieve that aim, this study investigates the complaints by homebuyers and rectifications by housing developers towards these complaints. Homebuyers who bought directly from developers were interviewed with sets of knowledge questions. The questions include complaints related to the defects that appeared during DLP, the promptness of developers to those complaints, and their rights as a homebuyer towards the complaints. The study findings indicate that the underlying issues during DLP are people, process, and knowledge management. Additionally, although awareness of house defects among homebuyers is increasing, the knowledge of the legal rights during DLP is still low.
Keywords: Defect liability period, developer rectification, house defects, homebuyer complaints, homebuyer rights.
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Citation: Saufi, M., Yusof, L. M., and Rahman, R. A. (2023). Complaints and Rectifications During Defect Liability Period: Homebuyer Perspective. Journal of Engineering, Project, and Production Management, 13(3), 0021.
DOI:
10.32738/JEPPM-2023-0021
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