Journal of Engineering, Project, and Production Management, 2023, 13(3), 0020
Internet of Things (IoT) Impact on Facility Management of Office Buildings: A Qualitative Study
1M.Sc. Student, Faculty of Civil
Engineering Technology, Universiti Malaysia Pahang, 26300 Gambang,
Malaysia, E-mail: Jaya9406@gmail.com
2Senior Lecturer, Faculty of Civil Engineering Technology,
Universiti Malaysia Pahang, 26300 Gambang, Malaysia, E-mail: liyanam@ump.edu.my
(corresponding author).
3Senior Lecturer, Faculty of Civil Engineering Technology,
Universiti Malaysia Pahang, 26300 Gambang, Malaysia,
arahimirahman@ump.edu.my; Visiting Researcher, General Educational
Development, Daffodil International University, 1341 Dhaka, Bangladesh
Project Management
Received November 6, 2022; received revisions March 2, 2023; May 6, 2023; accepted May 9, 2023
Available online August 25, 2023
Abstract: Most office buildings are not optimal due to the slow adoption of the Internet of Things (IoT) in facility management (FM) processes. As a result, the collected data, information, and system processing are not completely exploited. In consequence, the impacts of IoT on FM are expected to intensify soon. However, the integration of IoT and FM in implementing new technologies, capabilities for high-quality service delivery, and changes in management approaches in office buildings are still low. This study intends to explore IoT's positive and negative impacts on the FM of office buildings. The data was collected from open-ended interviews with 20 FM professionals and analyzed using the thematic analysis method to identify the impacts of IoT on FM office buildings. The findings show that IoT positively and negatively impacts the FM of office buildings in terms of people, system, safety, time, and cost. The study findings can assist key FM players in developing and creating a better convergence of people, place, environment, and process for business and services in office buildings by considering impacts.
Keywords: Internet of Things, Facility Management, Office Buildings.
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Citation: Anathan, J. D., Yusof, L. M., and Rahman, R. A. (2023). Internet of Things (IoT) Impact on Facility Management of Office Buildings: A Qualitative Study. Journal of Engineering, Project, and Production Management, 13(3), 0020.
DOI:
10.32738/JEPPM-2023-0020
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